Plumbing questions, answered.

We’re based in Napier and work right across Hawke’s Bay: Napier and Taradale, Hastings and Flaxmere, Havelock North, Central Hawke’s Bay including Waipukurau and Waipawa, and rural properties and lifestyle blocks throughout the region. If you’re further out, give us a call and we’ll confirm.

The office is open Monday to Friday, 7:30 am to 5:30 pm. We do emergency call outs outside those hours too, and an after-hours call-out fee applies.

Call us on 06 833 6247, or book online and the team will be in touch to line up a time.

Yes. Our plumbers are licensed, insured and certified, the team includes certified drainlayers, and No Drips is a member of Master Plumbers.

Yes. As well as homes, we work for businesses, builders, developers, councils, and farming and horticulture businesses. See our commercial services.

Yes. We take emergency call outs at any time, including nights, weekends and public holidays. An after-hours call-out fee applies. Call 06 833 6247.

Burst or leaking pipes, flooding, overflowing toilets and drains, a leaking or broken hot water cylinder, and a septic system backing up or overflowing.

• Burst pipe or major leak: turn the water off at the toby, the main shut-off valve. It’s usually near your front boundary under a small lid.
• Leaking hot water cylinder: switch it off at the switchboard, then turn off the cold water valve to the cylinder if you can reach it safely.
• Overflowing toilet: stop flushing and turn off the small isolation valve on the pipe behind or beside the toilet.

If there’s water near electrics or anyone is hurt, stay clear and call 111.

No. Dripping taps, running toilets, faulty valves and small leaks are all part of the job, as well as the big ones.

A sudden drop in water pressure, or a water bill that has jumped for no reason, can point to a leak inside a wall or underground. We can track it down and fix it.

Yes. We do repairs and ongoing maintenance for landlords and property managers as well as homeowners.

Water that won’t heat properly or takes too long, rust or leaks around the cylinder, odd noises while it heats, or a cylinder that’s more than 10 to 15 years old are all signs it may be time.

Most take half a day to a full day, depending on the system.

If the cold taps are fine but the hot is weak, you probably have an older low pressure cylinder. Upgrading to mains pressure fixes it. More on low water pressure.

It depends on how many people live in the house and how much hot water you use. We recommend the right size and type when we look at your setup.

Yes. A heat pump hot water system moves heat from the outside air into the water and uses up to 65% less energy than a standard electric cylinder. Read how heat pump hot water works.

Yes. If it’s overflowing or backing up into the house, treat it as an emergency and call 06 833 6247.

Sinks, showers or baths that drain slowly, gurgling from the plughole, bad smells, or water coming up at the gully trap outside.

Yes. Our team includes certified drainlayers, so we can plan and lay the drainage for a new build, extension or renovation ourselves.

Yes. We repair and replace broken or failing drain pipework.

Yes. Hot water cylinder installs are part of our bathroom work.

Yes. Tapware upgrades, new showers, toilets and vanities are everyday jobs for us.

Yes. We fix leaks, blockages and faulty taps, and look after bathroom drainage and venting.

Yes. We connect dishwashers and fridge water lines, and install sinks and taps.

Yes. We install instant hot taps and waste disposal units (insinkerators).

Yes, from simple under-sink filters to whole-house systems, and we maintain them. Read why a water filter is worth it.

Yes. We coordinate with your builder, from designing the plumbing system through to the install.

Yes. Drainage, wastewater and stormwater planning are part of what we do on new builds.

Yes. We design and install septic and wastewater systems and handle the council consent process for you.

Most take 3 to 5 days on site, depending on the site conditions and council approvals.

Yes. A new septic system in Hawke’s Bay needs council approval, and we handle the consent process on your behalf.

It depends on the number of bedrooms and how much water the household uses. We recommend the right fit for your property.

No. Pump-outs are done by a septic tank cleaning company with a sucker truck. We service existing systems and design and install new ones.

As a general guide, every 3 to 5 years, depending on how much it’s used and the size of the household.

Yes. We supply and install rainwater and water storage tanks, from small rainwater tanks to large rural and commercial setups.

Yes. We install tanks on homes, lifestyle blocks and farms right across Hawke’s Bay, including rural Central Hawke’s Bay.

Yes. We install and service pumps for steady water pressure. See pumps and water pressure.

Unscrew the aerators on your taps and the shower head and soak them in vinegar to clear limescale and sediment. If that doesn’t fix it, give us a call.

Yes. We install, service and replace pumps for tanks, rural water supply and home pressure systems.

Yes. On lifestyle blocks the pump or the filters are often the cause. We’ll find the problem and service or replace what’s needed.

It carries rainwater from your roof, gutters and hard surfaces away from the house, so it doesn’t pool, flood or damage the property.

Yes. We assess the site drainage and install the right fix, such as stormwater drains, soak pits or flood prevention drainage.

Yes. We connect guttering and downpipes to the stormwater system.

Yes. We look after businesses, facility managers and rental property portfolios with fast fixes and scheduled servicing.

Yes. We do full plumbing fit-outs for commercial builds, including offices, schools and developments.

Yes. We work with businesses, builders, councils, developers, and farming and horticulture businesses across Hawke’s Bay.

A backflow prevention device stops water that’s been used on your site from flowing back into the drinking water supply.

Testable devices are usually tested at least once a year. Your council sets the requirements for your site.

Testing is done by an independent qualified person (IQP). No Drips does certified IQP backflow testing, inspections and reporting for commercial sites.